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Privacy Policy

Last updated: [18] December 2023

Please read this privacy policy and any relevant terms of use before using our website, games and services.

Who we are

We are RUBBERBANDGAMES LTD (trading as RubberBandGames), a company registered in England and Wales whose registered office is 99 Canterbury Road, Whitstable, Kent, England, CT5 4HG. We are a games development and publishing studio.

Please read this policy carefully and if you need to contact us about anything that is in here, or for anything else related to your personal information, you can reach us by email at: contact@rubberbandgames.com.

About this policy

This privacy policy explains how and why we use personal data (also known as personal information, personally identifiable information or PII) for the purposes of providing, promoting and developing our games and services.

This policy also provides contact details and important information about your data protection rights.

What personal data do we collect?

Players

We collect personal data directly from players via registration and gameplay. If you link your account to or access it via a third-party service (for example, Facebook, Xbox, Steam, PlayStation and Switch) we collect personal data from that service. The personal data we collect and generate relating to players may include:

  • User name and account details
  • User date of birth
  • User email address
  • User gender and profile photo
  • Game profile (including basic details, game progress and usage)
  • Game profile ID (a randomly generated identifier)
  • Analytics ID (used to track game usage)
  • Third party account ID (if you link your account to or access it via a service such as Facebook, Xbox, Steam or PlayStation)
  • Device information (including ID, type, time zone settings and location, IP address)
  • Marketing and communications data (including preferences)

Website users

We operate the following websites (our websites):

https://rubberbandgames.com

https://wobblylife.net

The information we collect from individuals that visit our websites includes:

  • IP address
  • Device information (including ID, type, browser type and version, plugins, operating system and platform, time zone setting and location, IP address)
  • Website usage
  • Personal data entered into webforms
  • Purchase and order history
  • Marketing and communications data (including preferences)
  • Cookie data (please see cookies section below)

People we work with

We collect personal data directly from individuals we work with. We collect personal data from their employers or the organisations they represent. We also collect personal data relating to people we work with from other organisations we work with (for example, industry conferences, gaming media, social media, platforms and stores.

The personal data we collect relating to people we work with includes:

  • Name
  • Address
  • Contact details (including telephone and email)
  • Social media
  • Professional employment details
  • Personal data in correspondence

How we use your personal data

Players

We mainly use personal data relating to players to provide, develop and promote our games and wider business. More specifically, we may use personal data relating to players to:

  • Fulfil and manage your orders, payments, returns, and exchanges;
  • Administer prize draws and competitions (when you elect to participate)
  • Respond to user inquiries/offer customer support to users.
  • Improve our games (including by providing personalised content, language, help and instructions)
  • Allow players to participate in certain website features
  • Account verification and clearance
  • Direct marketing to let players know about relevant products and services
  • Administer surveys and opinion polls
  • Manage alpha, beta or early access tests (including collecting feedback)
  • Administer promotions for products, services, news and events
  • Better understand how our games are used (including checking traffic patterns and what types of content are most popular)
  • Receive and respond to correspondence
  • Detect and address hacking, cheating and other activities that harm the experience of our games
  • Display in-game profiles
  • Engage with players on third-party social networks (please check the privacy notices of social networks)
  • Display players' usernames to other players
  • Detect and address security risks
  • Detect fraud and other unlawful activity
  • Exercise legal rights and comply with legal obligations

Website users

We use personal data relating to users of our websites mainly to provide, develop and promote our websites, games and wider business. More specifically, we may use personal data relating to website users to:

  • Provide customer service assistance
  • Better understand how our websites are used (including checking traffic patterns and what types of content are most popular)
  • Website analytics and improvements
  • Detect and address security risks
  • Detect fraud and other unlawful activity
  • Exercise legal rights and comply with legal obligations

People we work with

We use personal data relating to people we work with mainly to provide, develop and promote our games and wider business. More specifically, we use personal data relating to people we work with:

  • To manage services provided by our suppliers
  • To arrange meetings, calls and events
  • To manage business and professional relationships
  • To exercise legal rights and comply with legal obligations
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
  • If it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved
  • In other situations, if you have given if your consent to do so

Our legal grounds to use personal data

Players

Contract

Our main legal ground for the use of personal data relating to a player is for the performance of our contract with them under a game's terms of use.

Legitimate interests

We will also use personal data relating to players where necessary for the purpose of legitimate interests pursued by us and organisations we work with. However, we will only use personal data relating to players for the purposes of legitimate interests where players' interests, rights and freedoms do not override our legitimate interests or the legitimate interests of the organisations we work with. Our legitimate interests include for the purpose of providing, developing and promoting our games and our wider business.

Consent

Our legal ground for sending players users direct marketing is consent. Consent for direct marketing may be withdrawn at any time.

Website users

Legitimate interests

We use personal data relating to website users where necessary for the purposes of legitimate interests pursued by us. Our legitimate interests include for the purpose of providing, developing and promoting our games and wider business.

We will only use personal data relating to website users for the purposes of legitimate interests where website users' interests, rights and freedoms do not override our legitimate interests or the legitimate interests of the organisations we work with.

Consent

Our legal ground for sending website users direct marketing is consent. Our legal ground for non-essential cookies is consent. Consent for direct marketing or non-essential cookies may be withdrawn at any time.

People we work with

Contract

Where we have a contract in place with the people we work with, our legal ground for the use of personal data relating to such a person is for the performance of such contract.

Legitimate interests

We use personal data relating to people we work with where necessary for the purposes of legitimate interests pursued by us. Our legitimate interests include for the purpose of providing, developing and promoting our games and wider business.

We will only use personal data relating to the people we work with for the purposes of legitimate interests where their interests, rights and freedoms do not override our legitimate interests.

Automated decision-making

We do not make any legally significant decisions about individuals based solely on automated decision making.

Sharing your information

Players

We may share personal data relating to players with other players, our staff and the following types of service providers:

  • Platforms
  • Distributors of our games
  • Payment processors
  • Marketing partners
  • Analytics service providers (see cookies section below)
  • IT providers
  • Group companies
  • Business partners
  • Professional service providers (for example accountants and lawyers)

Website users

We may share personal data relating to website users with our staff and the following types of service providers:

  • Analytics service providers (see cookies section below)
  • Payment processors
  • IT providers
  • Marketing patterns
  • Group companies
  • Professional service providers (for example accountants and lawyers)

People we work with

We may share personal data with our staff and the following types of service providers:

  • Online stores
  • Payment processors
  • IT providers
  • Marketing partners
  • Group companies
  • Sister studios
  • Business partners
  • Professional service providers (for example accountants and lawyers)

We may also share personal data with potential buyers, group companies and/or business partners where necessary for a reorganisation, restructuring, merger, sale or transfer of assets involving RubberBandGames or our games.

We will share personal data where necessary to establish, exercise or defend our legal rights. We will also share personal data where required by the courts, regulators or law.

International transfers

We may transfer personal data outside of the UK. Where we transfer personal data outside the UK to a country that has not been recognised as providing an adequate level of data protection we use the standard contractual clauses unless we have identified another appropriate safeguard or relevant exemption.

Rights

Everyone has the right to:

  • Information about how we use personal data (which is what this notice is for)
  • Access to personal data
  • Erasure of personal data
  • Portability of personal data
  • Withdraw consent where our use of personal data is based on consent
  • Rectification of personal data
  • Restriction of personal data
  • Complain to your supervisory authority

Please be aware that these rights are not absolute and there may be some situations in which they cannot be exercised or are not relevant. The Information Commissioner's Office provides more information about data protection rights at the following URL: www.ico.org.uk

You will not be treated differently or discriminated against for exercising any of your rights.

Marketing

If you are one of our customers or have otherwise agreed to be contacted for marketing purposes we may use your personal information to send you information about us and our services. You can unsubscribe from receiving them at any time and details of how to unsubscribe will be included in any marketing communications we send you. You also have the option of "unsubscribing" from our mailing list at any time thereby disabling any further such e-mail or other communication from being sent to you by emailing contact@rubberbandgames.com.

We will action any opt out request from you as soon as we can.

Data retention

Players

We keep personal data relating to players for the period that the game is available to play unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Once we make a game unavailable, we will delete all personal data relating to players of that game. We will also delete personal data relating to a player when we receive a specific request for erasure (see rights section above).

Website users

We keep personal data relating to websites for as long as necessary for our games or wider business purposes unless a longer retention period is required or permitted by law.

People we work with

We keep personal data relating to websites for as long as necessary for our games or wider business purposes unless a longer retention period is required or permitted by law.

If you do not provide personal data

Where we need personal data for an agreement with you and you do not provide personal data, we may not be able to perform the agreement. In this case, we may have to cancel your access to our games.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Such measures will be appropriate to the nature of the data concerned and the level of risk. If you have been provided with a password to access any of our services you should not share that password with anyone else.

Links to Other Sites

Our websites may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

Complaints

Questions, comments and requests regarding this policy are welcomed and should be addressed to contact@rubberbandgames.com.

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

Cookies and similar technologies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Essential cookies

We may use essential cookies, for example for security purposes.

Analytics cookies

We may use Google Analytics to learn about how people use our website. For example, which pages uses visit most often and where users encounter error messages.

Children

We do not knowingly collect or use any personal data relating to children under the age of 13.

Other

Our games sometimes use engines such as Unity. Unity collects it's own data. We highly suggest you read https://unity.com/legal/game-player-and-app-user-privacy-policy regarding how Unity uses your data.

Changes to this policy

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.